Management Training Modules

These training modules can be combined in a range of ways to form the basis of a bespoke course lasting from 1 to 5 days.


Change Control (1/4 to 1/2 day)

  • Defining the objectives of change control
  • Putting together a change control strategy
  • The change control process
  • Change control roles and a change review board
  • Setting change authority levels
  • Integrating change control authorities with existing business and project organisation structures
  • Defining change budgets and associated parameters
  • Change control reporting
  • Using software ticketing and change management systems
  • Configuration management, version control


Coaching(1/4 to 1 day)

  • What is coaching?
  • Directing versus coaching styles
  • Three fundamental principles of coaching: question don’t tell, awareness brings change, growth through discomfort
  • Developing questioning skills and active listening
  • GROW model as a coaching approach
  • Cognitive behavioural coaching
  • Continuous Performance Management
  • Using clean language
  • A five-step process for dealing with difficult people


Effective Delegation (1/4 to 1/2 day)

  • 7  Step Process for effective delegation
  • Delegation tools
  • Tracking work progress – macro versus micro approaches.
  • Building measures that drive the right behaviour
  • Using delegation to motivate
  • Delegating to different personality types, using a four quadrant personality model
  • Delegating to internal teams versus to third parties
  • Contractually issues with third party delegation


Emotional Intelligence (1/4 to 1 day)

  • Understanding what is Emotional Intelligence
  • Five ways of measuring EI – self-awareness, management of self, awareness of others, management of others, relationships
  • Understanding why EI is important in management and business
  • Rating your own Emotional Intelligence
  • Developing your own Emotional Intelligence
  • Improving your EI through coaching
  • Cognitive behavioural techniques for emotional management
  • Recognising self-beliefs and prejudices
  • Using the Johari Window to improve group relationships
  • Dealing with negative emotions and problem behaviour


Influencing Skills (1/4 to 1 day)

  • Understanding people’s needs and wants using questioning techniques
  • Putting together effective pitches
  • Creating a hook to open a pitch
  • Using AIDA – Attention, interest, desire and action
  • Building up a list of features and benefits
  • KLARDOC to overcome objections
  • Funnelling techniques to focus people
  • Closing techniques to get commitment – alternate close, concessional close, summary close, assumptive close, fear close.


Management Basics (1/2 to 1 day)

  • Understanding the value managers add
  • Seeing management as a service.
  • Fayol’s Functional Based Model
  • Mintzberg’s activity based model
  • Using the four-quadrant management model to communicate and deal effectively with your peers
  • Understanding the differences between drivers, expressives, amiables and analytical personality types


Motivation (1/4 to 1/2 day)

  • Understanding what motivates people in the modern work place
  • Maslow’s Hierarchy of Needs,
  • Herzberg’s Theory
  • McGregor’s Theory of X & Y
  • Buckingham’s Strength Based approach.
  • Understanding what motivates your peers
  • Understanding values
  • Generational differences in work approaches and values


Negotiation Skills (1/4 to 1 day)

  • Soft negotiation versus hard negotiation
  • Understanding end points win/win versus win/lose
  • Understanding each parties points of view using questioning techniques
  • Identifying your pre-programmed believes regarding negotiation
  • Planning your negotiation – understanding your bottom line
  • Using a negotiation sequence, prepare, discuss, propose & bargain.
  • Rating each party’s view on the parameters of the negotiation in terms of cost, importance and flexibility
  • Taking account of the Best Alternative to a Negotiated Agreement (BATNA)
  • Dealing with hidden agendas


Presentation Skills (1/4 to 1 day)

  • Opening a presentation in an attention grabbing way – creating an effective hook
  • Closing a presentation in a punchy way
  • Designing a presentation using mind mapping and story boarding
  • Using a template structure to plan a presentation
  • Motivating an audience to want to listen
  • Involving an audience – using different types of questions for differing effects open, closed, leading, rhetorical, lob and direct
  • Using contrasts, three’s, puzzle and solutions, poetry and alliteration structures
  • Dealing with audience objections, understanding why people object, using the KLARDOC
  • Dealing with different personality styles
  • Using Powerpoint Effectively
  • Using other visual aids and flipcharts
  • Use of body language, voice and timing.


Project Lifecycle (1/2 to 1 day)

  • Setting clear objectives at the start
  • Creating an effective project terms of reference
  • The two stage start up.
  • High-level planning
  • Understanding the business case
    Tracking and controlling a project using tolerance
    Monitoring and reporting progress using milestones
  • Effective delegation
  • Project documentation
  • Closing a project -getting agreement of completion
  • Post project reviews
  • Lessons learned


Project Management Framework (1/4 to 1/2 day)

  • What is a project
  • Characteristics of a project
  • Project life cycle
  • Basic project process model


Planning (1/2 to 1 day)

  • Top-down and bottom-up methods
  • Identifying the key deliverables
  • Identifying tasks using a work breakdown structure
  • Estimating techniques: Delphi technique, parametric techniques, 3-point estimating, and accuracy versus precision
  • Identifying tasks dependencies. PERT diagrams, network diagrams, critical path analysis
  • Scheduling and resource allocation using Gantt charts


Quality Management (1/4 to 1/2 day)

  • Understanding what “quality” is.
  • Putting together a quality management strategy
  • Deriving measurable quality criteria from customer expectations
  • Quality management in an agile or iterative development environment
  • Using prototyping to define customer expectations
  • Quality control methods – review techniques, subjective appraisals
  • Defining and assigning the quality assurance role.


Risk Management (1/4 to 1/2 day)

  • Understanding what risk is.
  • Putting together a risk management strategy
  • The risk management process.
  • Effective risk identification – using industry lists, running risk workshops, risk breakdown structures.
  • Running a risk identification workshops
  • Statistical analysis to identify risk – Monte Carlo Technique
  • Quantifying and evaluating risks – Using risk profile diagrams to categorise risks
  • Effective strategies for responding to risks fallback plans, reduction approach, prevention approach, transferring risk to third parties.
  • Risk reporting and planning
  • Using risk budgets


Stakeholder Management (1/4 to 1/2 day)

  • Key roles and responsibilities
  • Stakeholder analysis
  • Using mind mapping techniques to identify stakeholders
  • Evaluating Stakeholders
  • Categorising Stakeholders
  • Setting up a Project Board to control a project. Understanding the Project Board roles – Senior Users, Executive, Senior Supplier and Assurance
  • Creating a project organisation structure and assigning roles and responsibilities


Team Building (1/4 to 1/2 day)

  • Building effective teams.
  • Thinking about team building from three levels: relationship level, communication level and task level.
  • Building a team state of mind, setting ground rules.
  • Team communication
  • Managing dispersed teams and the hidden overheads of separation.
  • Tuckman’s stages of team development
  • Using the Johari Window to improve group relationships


Time management (1/4 to 1 day)

  • Setting up a time management workflow process
  • Gathering actions, review actions (do it, defer it, delete it), organize actions into different categories (next actions, projects, waiting for, someday), regular action review, do actions
  • Levels of task focus – current actions, current projects, areas of responsibility, yearly goals, 5 year vision, life goals
  • Context lists – identifying context where actions can be done – office, train, home, etc and sorting actions into applicable context
  • Stages of planning – identify final deliverables, activities and dependencies, estimating time, scheduling
  • Software for managing schedules and time
  • Soft aspects of time management. Understanding your personality with respect to time management,  overcoming procrastination, managing interruptions
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