Management Training Modules

These training modules can be combined in a range of ways to form the basis of a bespoke course lasting from 1 to 5 days.

Change Control (1/4 to 1/2 day)

• Defining the objectives of change control
• Putting together a change control strategy
• The change control process
• Change control roles and a change review board
• Setting change authority levels
• Integrating change control authorities with existing business and project organisation structures
• Defining change budgets and associated parameters
• Change control reporting
• Using software ticketing and change management systems
• Configuration management, version control

Coaching(1/4 to 1 day)

• What is coaching?
• Directing versus coaching styles
• Three fundamental principles of coaching: question don’t tell, awareness brings change, growth through discomfort
• Developing questioning skills and active listening
• GROW model as a coaching approach
• Cognitive behavioural coaching
• Continuous Performance Management
• Using clean language
• A five-step process for dealing with difficult people

Effective Delegation (1/4 to 1/2 day)

• 7  Step Process for effective delegation
• Delegation tools
• Tracking work progress – macro versus micro approaches.
• Building measures that drive the right behaviour
• Using delegation to motivate
• Delegating to different personality types, using a four quadrant personality model
• Delegating to internal teams versus to third parties
• Contractually issues with third party delegation

Emotional Intelligence (1/4 to 1 day)

• Understanding what is Emotional Intelligence
• Five ways of measuring EI – self-awareness, management of self, awareness of others, management of others, relationships
• Understanding why EI is important in management and business
• Rating your own Emotional Intelligence
• Developing your own Emotional Intelligence
• Improving your EI through coaching
• Cognitive behavioural techniques for emotional management
• Recognising self-beliefs and prejudices
• Using the Johari Window to improve group relationships
• Dealing with negative emotions and problem behaviour

Influencing Skills (1/4 to 1 day)

• Understanding people’s needs and wants using questioning techniques
• Putting together effective pitches
• Creating a hook to open a pitch
• Using AIDA – Attention, interest, desire and action
• Building up a list of features and benefits
• KLARDOC to overcome objections
• Funnelling techniques to focus people
• Closing techniques to get commitment – alternate close, concessional close, summary close, assumptive close, fear close.

Management Basics (1/2 to 1 day)

• Understanding the value managers add
• Seeing management as a service.
• Fayol’s Functional Based Model
• Mintzberg’s activity based model
• Using the four-quadrant management model to communicate and deal effectively with your peers
• Understanding the differences between drivers, expressives, amiables and analytical personality types

Motivation (1/4 to 1/2 day)

• Understanding what motivates people in the modern work place
• Maslow’s Hierarchy of Needs,
• Herzberg’s Theory
• McGregor’s Theory of X & Y
• Buckingham’s Strength Based approach.
• Understanding what motivates your peers
• Understanding values
• Generational differences in work approaches and values

Negotiation Skills (1/4 to 1 day)

• Soft negotiation versus hard negotiation
• Understanding end points win/win versus win/lose
• Understanding each parties points of view using questioning techniques
• Identifying your pre-programmed believes regarding negotiation
• Planning your negotiation – understanding your bottom line
• Using a negotiation sequence, prepare, discuss, propose & bargain.
• Rating each party’s view on the parameters of the negotiation in terms of cost, importance and flexibility
• Taking account of the Best Alternative to a Negotiated Agreement (BATNA)
• Dealing with hidden agendas

Presentation Skills (1/4 to 1 day)

• Opening a presentation in an attention grabbing way – creating an effective hook
• Closing a presentation in a punchy way
• Designing a presentation using mind mapping and story boarding
• Using a template structure to plan a presentation
• Motivating an audience to want to listen
• Involving an audience – using different types of questions for differing effects open, closed, leading, rhetorical, lob and direct
• Using contrasts, three’s, puzzle and solutions, poetry and alliteration structures
• Dealing with audience objections, understanding why people object, using the KLARDOC
• Dealing with different personality styles
• Using Powerpoint Effectively
• Using other visual aids and flipcharts
• Use of body language, voice and timing.

Project Lifecycle (1/2 to 1 day)

• Setting clear objectives at the start
• Creating an effective project terms of reference
• The two stage start up.
• High-level planning
• Understanding the business case
  Tracking and controlling a project using tolerance
  Monitoring and reporting progress using milestones
• Effective delegation
• Project documentation
• Closing a project -getting agreement of completion
• Post project reviews
• Lessons learned

Project Management Framework (1/4 to 1/2 day)

• What is a project
• Characteristics of a project
• Project life cycle
• Basic project process model

Planning (1/2 to 1 day)

• Top-down and bottom-up methods
• Identifying the key deliverables
• Identifying tasks using a work breakdown structure
• Estimating techniques: Delphi technique, parametric techniques, 3-point estimating, and accuracy versus precision
• Identifying tasks dependencies. PERT diagrams, network diagrams, critical path analysis
• Scheduling and resource allocation using Gantt charts

Quality Management (1/4 to 1/2 day)

• Understanding what “quality” is.
• Putting together a quality management strategy
• Deriving measurable quality criteria from customer expectations
• Quality management in an agile or iterative development environment
• Using prototyping to define customer expectations
• Quality control methods – review techniques, subjective appraisals
• Defining and assigning the quality assurance role.

Risk Management (1/4 to 1/2 day)

• Understanding what risk is.
• Putting together a risk management strategy
• The risk management process.
• Effective risk identification – using industry lists, running risk workshops, risk breakdown structures.
• Running a risk identification workshops
• Statistical analysis to identify risk – Monte Carlo Technique
• Quantifying and evaluating risks – Using risk profile diagrams to categorise risks
• Effective strategies for responding to risks fallback plans, reduction approach, prevention approach, transferring risk to third parties.
• Risk reporting and planning
• Using risk budgets

Stakeholder Management (1/4 to 1/2 day)

• Key roles and responsibilities
• Stakeholder analysis
• Using mind mapping techniques to identify stakeholders
• Evaluating Stakeholders
• Categorising Stakeholders
• Setting up a Project Board to control a project. Understanding the Project Board roles – Senior Users, Executive, Senior Supplier and Assurance
• Creating a project organisation structure and assigning roles and responsibilities

Team Building (1/4 to 1/2 day)

• Building effective teams.
• Thinking about team building from three levels: relationship level, communication level and task level.
• Building a team state of mind, setting ground rules.
• Team communication
• Managing dispersed teams and the hidden overheads of separation.
• Tuckman’s stages of team development
• Using the Johari Window to improve group relationships

Time management (1/4 to 1 day)

• Setting up a time management workflow process
• Gathering actions, review actions (do it, defer it, delete it), organize actions into different categories (next actions, projects, waiting for, someday), regular action review, do actions
• Levels of task focus – current actions, current projects, areas of responsibility, yearly goals, 5 year vision, life goals
• Context lists – identifying context where actions can be done – office, train, home, etc and sorting actions into applicable context
• Stages of planning – identify final deliverables, activities and dependencies, estimating time, scheduling
• Software for managing schedules and time
• Soft aspects of time management. Understanding your personality with respect to time management,  overcoming procrastination, managing interruptions